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Privacy Policy

Privacy Policy

1. INTRODUCTION

Real Solutions (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have over it. By using our website or services, you agree to the practices described in this policy.


2. INFORMATION WE COLLECT

Information you provide directly:

  • Full name, phone number, email address, and site address submitted through our contact and service request forms

  • Project details and messages you send us

  • Payment information processed through our secure third-party payment providers

  • Information collected automatically:

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies

  • Information from third parties:

  • Review platforms such as Google and Angi

  • Insurance carriers when handling property damage claims on your behalf


3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Schedule and conduct free site assessments and quotes

  • Communicate with you about your project, appointment, or service request

  • Process payments for completed work

  • Handle insurance claim documentation on your behalf when authorized

  • Send seasonal maintenance tips and service reminders - only if you opt in

  • Improve our website, services, and customer experience

  • Comply with legal obligations

  • We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.


4. HOW WE SHARE YOUR INFORMATION

We share your information only in the following circumstances:

Service providers: We work with trusted third-party providers for payment processing, scheduling, email delivery, and website analytics. These providers are contractually required to handle your data securely and only for the purpose we specify.

Insurance carriers: When you authorize us to handle a property damage claim, we share documented damage reports and site information with your carrier and their adjuster.

Legal requirements: We may disclose your information if required by law, court order, or government authority.

Business transfers: If Real Solutions is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.


5. COOKIES

Our website uses cookies to remember your preferences, analyze traffic, and improve your experience. You can control cookie settings through your browser at any time. Disabling cookies may affect some features of the site.

We use the following types of cookies:

  • Essential cookies - required for the site to function

  • Analytics cookies - help us understand how visitors use the site (Google Analytics)

  • Marketing cookies - only active if you’ve consented to receive communications from us


6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purpose it was collected for - typically the duration of your project plus 7 years for legal and warranty record-keeping purposes. You may request deletion of your data at any time (see Section 8).


7. DATA SECURITY

We implement industry-standard security measures to protect your personal information - including SSL encryption, secure servers, and restricted internal access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


8. YOUR RIGHTS

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Opt out of marketing communications at any time

  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at office@realcosolutions.com or call (720) 327-6242. We will respond within 30 days.


9. CHILDREN’S PRIVACY

Our website and services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, contact us immediately and we will delete it.


10. THIRD-PARTY LINKS

Our website may contain links to third-party sites such as manufacturer websites, review platforms, and financing providers. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.


11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.