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Terms & Condition

Terms & Condition

1. ACCEPTANCE OF TERMS

By accessing our website or engaging Real Solutions for construction and facility maintenance services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, clients, and anyone who interacts with Real Solutions.


2. SERVICES

Real Solutions provides commercial construction and facility maintenance services including but not limited to ground-up construction, tenant improvements and remodels, preventative maintenance programs, and 24/7 emergency response. All services are subject to a written scope of work and quote agreed upon by both parties before work begins.


3. QUOTES AND ESTIMATES

All quotes provided by Real Solutions are:

  • Valid for 30 days from the date of issue

  • Based on conditions visible at the time of assessment

  • Subject to adjustment if additional damage or structural issues are discovered once work begins - we will notify you before proceeding with any out-of-scope work

  • Fixed-price once a written contract is signed - no hidden fees


4. PAYMENT TERMS

  • A deposit may be required before materials are ordered for larger installation projects.

  • Final payment is due upon project completion and final walk-through sign-off.

  • Accepted payment methods: check, bank transfer, and major credit cards.

  • Overdue balances beyond 30 days are subject to a 1.5% monthly interest charge.

  • Real Solutions reserves the right to place a mechanic’s lien on the property for unpaid balances in accordance with applicable state law.


5. WARRANTY

Workmanship Warranty:

Real Solutions provides a written workmanship warranty on all new construction and installation work. This warranty covers defects in workmanship performed by Real Solutions crews. It does not cover damage caused by severe weather events, acts of nature, improper maintenance, or modifications made by third parties after completion.

Manufacturer Warranty:

Material warranties are provided by the respective manufacturer (GAF, Owens Corning, CertainTeed, etc.) and are separate from Real Solutions’s workmanship warranty. We will assist you in registering your manufacturer warranty upon project completion.

Warranty Exclusions:

The workmanship warranty is voided if:

  • Repairs or modifications are made to the completed work by anyone other than Real Solutions without prior written consent

  • The property owner fails to maintain gutters and drainage systems, causing water backup damage

  • Pre-existing structural or building conditions cause failure of the installed work


6. INSURANCE CLAIMS

When Real Solutions assists with property damage insurance claims, we act as your advocate and documentation provider - not as a licensed public adjuster unless separately stated. We make no guarantee of claim outcomes, as final settlement decisions rest solely with your insurance carrier. Our documentation and adjuster meeting services are provided at no additional charge as part of our restoration service.


7. PROPERTY ACCESS

By scheduling an assessment or service with Real Solutions, you authorize our crew to access the site and exterior of the property at the agreed appointment time. We will not access restricted areas of the property without your explicit permission. Drone site surveys may be conducted from public airspace in accordance with FAA Part 107 regulations.


8. LIMITATION OF LIABILITY

Real Solutions’s total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service in question. We are not liable for indirect, incidental, or consequential damages including loss of use, loss of income, or damage to personal property not directly caused by our crew’s negligence.


9. CANCELLATION POLICY

  • Assessment appointments may be cancelled or rescheduled at any time at no charge.

  • Signed installation or repair contracts may be cancelled within 3 business days of signing with a full refund of any deposit.

  • Cancellations after the 3-day window but before material delivery will incur a restocking fee equal to the cost of ordered materials.

  • Cancellations after material delivery or work has begun will be billed for all work completed and materials ordered to that point.


10. DISPUTE RESOLUTION

In the event of a dispute arising from our services, both parties agree to attempt resolution through direct communication first. If unresolved within 30 days, disputes will be submitted to binding arbitration in the state where the services were performed, in accordance with the rules of the American Arbitration Association.


11. GOVERNING LAW

These Terms and Conditions are governed by the laws of the state in which the services were performed. Any legal proceedings shall be held in the county where the property is located.


12. WEBSITE USE

The content on the Real Solutions website - including text, images, logos, and graphics - is the property of Real Solutions and protected by copyright law. You may not reproduce, distribute, or use our content without written permission. The website is provided “as is” - we make no warranties regarding uptime, accuracy, or completeness of information.


13. CHANGES TO THESE TERMS

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.